Technology is a major factor that can determine your business’s fate, yet some organizations don’t necessarily recognize IT problems before they make themselves apparent. Unfortunately, by the time you notice any issues with your IT, they are usually turning into problems that cause your business considerable troubles. To keep issues from evolving into major problems, it’s up to you to ensure that your technology is maintained in a proactive fashion.
What NOT to Do
The first thing that comes to mind when thinking about tech support isn’t necessarily the best option out there. Most users think of a break-fix IT provider, which uses the following formula for providing service:
While this method of IT support certainly gets your problem taken care of, the true cost of such support is that you’re paying every single time you require it. While you pay your IT provider for services, there are plenty of other costs associated with this type of break-fix support. After all, your employees will still have to be paid for any time spent in the office, even if their technology isn’t allowing them to work properly.
Plus, what if the problem is not just affecting your employees, but your clients as well? If they can’t receive the goods or services that you provide for them, then they aren’t going to be happy. If this happens too frequently, they might even consider breaking their agreement with you and moving to a competitor who might offer more reliable services. Therefore, while break-fix IT is certainly a solution, it’s unlikely to minimize damage. You’re better off taking a proactive measure to resolve your technology troubles.
The Right Way to Approach IT
Many organizations are shifting from a dependence on break-fix IT to more proactive solutions, with the primary one being managed IT services. This particular approach takes a much different method of administering IT support:
The managed services provided by Platinum Technology offer your organization dynamic, enterprise-level solutions that allow you to minimize downtime and take a proactive stand against IT issues. We can monitor and maintain your solutions so that your organization can focus on what it does best, without worrying about whether or not your technology will remain functional. To learn more about managed IT, reach out to us at 970-526-6499.