What NOT to Do
The first thing that comes to mind when thinking about tech support isn’t necessarily the best option out there. Most users think of a break-fix IT provider, which uses the following formula for providing service:
- Some piece of technology or equipment stops working and it begins to affect operations.
- You contact your tech support.
- A technician is dispatched to assist you.
- You wait for a technician to arrive on-site to fix the issue.
- The tech arrives and fixes your issues.
- You pay the support fees.
- Your employees get back to work.
While this method of IT support certainly gets your problem taken care of, the true cost of such support is that you’re paying every single time you require it. While you pay your IT provider for services, there are plenty of other costs associated with this type of break-fix support. After all, your employees will still have to be paid for any time spent in the office, even if their technology isn’t allowing them to work properly.
Plus, what if the problem is not just affecting your employees, but your clients as well? If they can’t receive the goods or services that you provide for them, then they aren’t going to be happy. If this happens too frequently, they might even consider breaking their agreement with you and moving to a competitor who might offer more reliable services. Therefore, while break-fix IT is certainly a solution, it’s unlikely to minimize damage. You’re better off taking a proactive measure to resolve your technology troubles.
The Right Way to Approach IT
Many organizations are shifting from a dependence on break-fix IT to more proactive solutions, with the primary one being managed IT services. This particular approach takes a much different method of administering IT support:
- One of the managed service provider’s technicians notices that there are components that might experience a critical issue. They then inform your organization of the possible issue.
- The managed service provider then works to resolve the problem remotely while possible.
- If your issue is covered by your service level agreement, then you pay nothing for the service besides your usual monthly fee.
- Your employees get right back to work with minimal interruption.
The managed services provided by Platinum Technology offer your organization dynamic, enterprise-level solutions that allow you to minimize downtime and take a proactive stand against IT issues. We can monitor and maintain your solutions so that your organization can focus on what it does best, without worrying about whether or not your technology will remain functional. To learn more about managed IT, reach out to us at 970-526-6499.