There’s a Better Way to Approach Technology Than Fixing What Breaks

There’s a Better Way to Approach Technology Than Fixing What Breaks

Technology is a major factor that can determine your business’s fate, yet some organizations don’t necessarily recognize IT problems before they make themselves apparent. Unfortunately, by the time you notice any issues with your IT, they are usually turning into problems that cause your business considerable troubles. To keep issues from evolving into major problems, it’s up to you to ensure that your technology is maintained in a proactive fashion.

What NOT to Do
The first thing that comes to mind when thinking about tech support isn’t necessarily the best option out there. Most users think of a break-fix IT provider, which uses the following formula for providing service:

  • Some piece of technology or equipment stops working and it begins to affect operations.
  • You contact your tech support.
  • A technician is dispatched to assist you.
  • You wait for a technician to arrive on-site to fix the issue.
  • The tech arrives and fixes your issues.
  • You pay the support fees.
  • Your employees get back to work.

While this method of IT support certainly gets your problem taken care of, the true cost of such support is that you’re paying every single time you require it. While you pay your IT provider for services, there are plenty of other costs associated with this type of break-fix support. After all, your employees will still have to be paid for any time spent in the office, even if their technology isn’t allowing them to work properly.

Plus, what if the problem is not just affecting your employees, but your clients as well? If they can’t receive the goods or services that you provide for them, then they aren’t going to be happy. If this happens too frequently, they might even consider breaking their agreement with you and moving to a competitor who might offer more reliable services. Therefore, while break-fix IT is certainly a solution, it’s unlikely to minimize damage. You’re better off taking a proactive measure to resolve your technology troubles.

The Right Way to Approach IT
Many organizations are shifting from a dependence on break-fix IT to more proactive solutions, with the primary one being managed IT services. This particular approach takes a much different method of administering IT support:

  • One of the managed service provider’s technicians notices that there are components that might experience a critical issue. They then inform your organization of the possible issue.
  • The managed service provider then works to resolve the problem remotely while possible.
  • If your issue is covered by your service level agreement, then you pay nothing for the service besides your usual monthly fee.
  • Your employees get right back to work with minimal interruption.

The managed services provided by Platinum Technology offer your organization dynamic, enterprise-level solutions that allow you to minimize downtime and take a proactive stand against IT issues. We can monitor and maintain your solutions so that your organization can focus on what it does best, without worrying about whether or not your technology will remain functional. To learn more about managed IT, reach out to us at 970-526-6499.

Let's Talk Tablets


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, 22 February 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Best Practices Small Business Security Privacy Saving Money Technology Managed IT Services Backup Hardware Email Business Computing Gadgets Passwords End of Support Data Backup Wireless Technology WiFi Value Distributed Denial of Service HIPAA Efficiency Automobile Website Google Patch Management Remote Work Password HBO Black Market Computer Current Events Encryption Tech Support Settings Employer Employee Relationship Google Apps Two-factor Authentication Search Telephony Relocation Internet exploMicrosoft Data loss Chromecast Wireless Loyalty Windows Human Resources Tip of the Week Work/Life Balance Voice over Internet Protocol Disaster Recovery Scam Identity Theft IT Support Techology Outlook Internet of Things Wearable Technology Cybersecurity Notifications How To Shadow IT People Computer Accessories Workers Cloud How to Skype Humor Multi-Factor Security Advertising Screen Mirroring Bring Your Own Device Holiday SaaS Mouse Staff Networking Content Browser Transportation Credit Cards Flexibility HaaS Frequently Asked Questions Downtime Running Cable Knowledge Social Engineering Spam Blocking Internet Exlporer Mobile Office Bluetooth Infrastructure Hosted Solutions Apps Start Menu Government Trending Private Cloud Cast Mobile Device Management SharePoint Cloud Computing Collaboration Data Protection Smartphones Audiobook Mobile Devices Benefits Fraud Mobility Excel Robot communications Network Congestion Network Security Law Enforcement Windows 10s Android Productivity Worker Password Manager Battery Tools Comparison Public Cloud Data Storage Business Management Workplace Tips Assessment Streaming Media Digital Signature Innovation Politics IT Consultant Best Practice Malware Firewall Amazon Customer Relationship Management Legal Tip of the week Data storage Chrome iPhone FENG Vulnerability Sports Meetings Rootkit Business Mangement Maintenance Education Word Music Specifications Hybrid Cloud IT Management Going Green Business Television Entertainment IT solutions Leadership Virtualization Ransomware Smart Technology Amazon Web Services Customer Service Mobile Device Windows Server 2008 Monitor Computers Windows 10 Solid State Drive VPN Microsoft Office Training Recycling IT Services Computing Infrastructure Managed IT Troubleshooting Business Intelligence Users PDF IT Plan Laptop Hackers Public Computer Data Managed Service Provider Phishing Data Management Business Continuity Two Factor Authentication Online Shopping Application Video Games Windows 7 Reputation Health OneNote Audit Remote Computing Office Vendor Management App Criminal Quick Tips Applications Remote Monitoring Save Money Wi-Fi Data recovery Social Media Information Technology Unsupported Software Touchpad Apple Data Breach Bandwidth webinar Recovery Office Tips Productivity Evernote Fax Server Scalability Flash Customer Files CrashOverride Computer Fan YouTube Office 365 Charger VoIP CES Shortcut USB Avoiding Downtime Budget Big Data Millennials Internet Router Software Tips Automation eWaste IBM Operating System Conferencing Network Upgrade Electronic Medical Records Keyboard Mobile Computing Instant Messaging Redundancy Hacking Microsoft History Root Cause Analysis The Internet of Things Risk Management Computer Care Telephone Systems Content Management Miscellaneous Virtual Reality Update Server Books Workforce Alert BYOD Safety Environment Supercomputer Lithium-ion battery Netflix Uninterrupted Power Supply Facebook Save Time Wireless Charging Windows 10 Outsourced IT Sync Physical Security Software Money Spam NarrowBand Employer-Employee Relationship Samsung DDoS Blockchain Retail Worker Commute Google Docs User Tips Emergency Telecommuting Marketing Artificial Intelligence Data Security Cybercrime User Error BDR Smartphone IT Support Cleaning Gmail Hiring/Firing Cortana Biometrics Managed IT Services Communication Google Drive

Latest Blog Entry

Technology is a major factor that can determine your business’s fate, yet some organizations don’t necessarily recognize IT problems before they make themselves apparent. Unfortunately, by the time you notice any issues with your IT, they are usually turning into problems th...

Latest News

Platinum Technology launches new website!

Platinum Technology is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.
Read more ...